3 Automation Trends to Watch Out For in 2020

Maria Homann

Automation Expert

2020 will be an exciting year for test automation and RPA.

While more and more businesses are realizing the benefits of automating tedious and repetitive tests and processes, new automation technologies have been emerging and existing automation technologies have been rapidly improving.

This opens up additional opportunities for businesses wanting to invest in their automation efforts.

Read on to find out which three trends you should be keeping an eye on in 2020.

1. The emergence of hyperautomation

According to Gartner’s list of strategic technology trends for 2020, “Hyperautomation is an unavoidable market state in which organizations must rapidly identify and automate all possible business processes with several implications.”

Hyperautomation is an advanced form of automation that in addition to serving the purpose of completing tasks and processes faster, more efficiently and with less error has a layer of artificial intelligence (AI) that effectively expands the possibilities of automation.

It is the emergence and advancement of AI technologies that has caused this term to erupt and which has made it the next ‘standard’ in the world of automation.

To succeed with hyperautomation requires "selection of the right tools and technologies for the challenge at hand,” according to Gartner’s report.

You can read much more about what hyperautomation and what it means for your business and work here.

2. Citizen development and the democratization of automation

The term ‘citizen development’ emerged some years ago, but has recently gone through a transformation, changing its meaning for individuals and businesses alike.

Citizen development is, as opposed to ‘regular’ development, when a user creates new applications or systems under governance of corporate IT. It’s different from the infamous ‘shadow IT’ as it is per definition controlled or monitored in some way by the IT department, which shadow IT is not.

The citizen development movement has emerged from users’ own needs and motivations to alter processes and improve productivity by the means of technology, and is therefore a very interesting and important trend for businesses to keep an eye on.

What’s more, the number of tools available today that allow citizen developers to bring their ideas to life is growing.

Business leaders should find a way to leverage this motivation, and to educate citizen developers on how they best can optimize processes within the frames of IT governance.

You can read much more about the citizen developer movement and learn what it means to you or your business here.

3. Fragmentation of the automation market

While the first two trends or movements are generating new and exciting opportunities for businesses, this last one - automation fragmentation - is less positive.

The automation market is becoming more and more fragmented, which means that while there is a growing uptake of automation and the number of providers of automation tools and platforms is growing, many new solutions offer only partial solutions that are often incompatible. This makes it all the more confusing and frustrating for businesses wanting to either invest in new tools or increase their automation coverage.

As this market becomes increasingly difficult to navigate in, it becomes all the more important to have a strategy in place for picking the right tool for you.

Read more about automation fragmentation and how to avoid option paralysis when looking for an automation tool here.