With brick and mortar stores closed during an on-going pandemic, websites, especially e-commerce websites, have to focus more than ever on creating quality customer experiences online. This has created a need for faster testing and new website functionality.

Websites and web applications are a huge part of how businesses acquire customers. Just one poor customer experience can sway their purchasing decision, especially in e-commerce.  Users who have a negative experience on a mobile website are 62 percent less likely to purchase from that business in the future. - Think with Google. 

For many enterprise businesses, ServiceNow is an operational backbone. But twice a year, panic unfolds. ServiceNow release two major mandatory upgrades requiring extensive testing. And more often than not, functional and regression testing gets postponed or left behind.  When these tests are postponed or skipped, it leaves businesses open to risk. In these key moments, system administrators and developers face pressure to complete functional and regression testing at speed.