Customer Success Manager - Sales


LEAPWORK is transforming work on a global scale. We are democratizing automation through our next generation visual language that everyone understands. Now non-technical people can easily train software robots to handle repetitive and mundane tasks. It matters because it impacts us all, from increasing our productivity to our job satisfaction. LEAPWORK robots are used by Global2000 companies in test automation, RPA, and systems monitoring across the world and in all industries, from banks and insurance companies to life science, government, and aerospace.

We’re growing fast and are looking for a Customer Success Manager, who will play a vital role in ensuring our customers' successful adoption and continued satisfaction with the LEAPWORK Automation Platform. 

Why is this job for you?

Your primary responsibility will be to build strong customer relationships through proactive account management dedicated to helping LEAPWORK users succeed with their test automation and RPA objectives. 

Everyday tasks include:

  • Creating engagement plans with customers ensuring continuous, successful usage and expansion of the LEAPWORK Automation Platform throughout their organization
  • Managing user adoption and implementation projects
  • Managing our existing global customer base through account planning ensuring a high level of user satisfaction and customer retention
  • Serving as an internal advocate for the client, helping to resolve customers' concerns when necessary to help them achieve their business objectives

Who are you?

The right candidate must possess the following personal skills in order to succeed in the role:

  • High degree of emotional intelligence. You know how to be attuned to the client’s needs and understand the fine details of their challenges
  • Amazing communication skills. You can effectively and concisely communicate with, motivate, and inspire people
  • Helpful by nature
  • Logical and analytical approach to problem-solving and able to provide recommendations
  • Curios and always keen to learn. Your curiosity drives you to understand the customers' pains and to identify solutions

Your professional qualifications include:

  • Several years of B2B experience in Enterprise IT Sales with documented results, preferably with global businesses and SaaS
  • Strong customer relation skills. You must be comfortable with and skilled in driving an iterative customer engagement process, addressing critical issues and have excellent problem-solving abilities
  • Available for occasional international travel to perform on-site meetings in Europe
  • Be fluent in written and verbal English and Danish. Proficiency in German or French is an advantage
  • A BS/MS in Business Administration or Computer Science is an advantage but not a requirement - a proven sales track record is more important.

You are expected to work primarily during European business hours from LEAPWORK’s office in Copenhagen. However, due to the global nature of the business, some work must also be performed during US business hours.

As part of the LEAPWORK team, you'll be part of an exciting journey of a company offering a unique product with unlimited potential. As such, this job comes with plenty opportunities for you to grow personally and professionally. We offer competitive salary and benefits according to qualifications.

To apply, please submit your CV and cover letter to If you have any questions, please don't hesitate to contact Head of HR Annemette Hylgaard, at +45 20 20 73 45.

We're looking to fill this position as soon as possible, and we will be inviting relevant candidates for interviews on an ongoing basis.

Why work for LEAPWORK?

LEAPWORK is currently disrupting the billion-dollar markets of test automation and robotic process automation (RPA) based on the simple vision that people everywhere should be able to use robotics to automate repetitive, boring, and error-prone tasks and work better, together.

This is a chance for you to grow with a company that's challenging the status quo, shaping the future of work around the world.

It’s challenging and often times hard work, but you’ll be in great company, working with some of the brightest minds in their fields.

We offer competitive salary and benefits according to qualifications.