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Report

AI and Software Quality: Trends and Executive Insights

Discover key AI adoption challenges and trends from 401 tech leaders. Learn how executives navigate AI integration while ensuring software quality and customer experience.

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Why download

In the past year, 85% of companies have integrated AI applications into their technology stacks. However, the rapid pace of this adoption has introduced significant challenges.

To explore these challenges, Leapwork commissioned a survey through Censuswide, gathering insights from 401 respondents across the US and UK. The respondents included 201 C-Suite executives (CTO/CIOs) and 200 technical leads, such as IT Managers, software engineering leads, and QA test managers. These professionals represented various sectors, including technology/software, finance, banking, healthcare, manufacturing, retail, and government.

Providing executive insights and trends, this report helps organizations navigate the complexities of AI integration while striving to deliver exceptional customer experiences.

Key lessons

68% of those using AI applications have already encountered performance, accuracy, and reliability issues.

AI performance issues

Only 16% believe their current testing practices are efficient.

Testing practices efficiency

68% of C-Suite executives believe human validation will continue to be essential for ensuring quality across complex systems.

Human validation importance

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