Why download
AI is transforming service operations, with tools like Microsoft Copilot enhancing efficiency and accuracy in customer support.
However, AI deployment isn’t without challenges—our recent report found that 68% of businesses have faced issues with performance, accuracy, and reliability.
This whitepaper offers a comprehensive framework to help you overcome AI quality challenges and ensure Copilot delivers maximum value.
Key lessons
- How to set up a robust testing strategy for Copilot, including daily automated checks and accuracy grading to ensure high-quality performance.
- How to set up a robust testing strategy for Copilot, including daily automated checks and accuracy grading to ensure high-quality performance.
- Real-world use cases, including summarization and querying a knowledge base.
- The key metrics that demonstrate successful Copilot integration, including ROI, time savings, and impact on customer and agent satisfaction.