Privacy policy

Last Modified: May 24, 2018

Hallo. We are Leapwork ApS (known by humans as Leapwork). Here’s how we protect your data and respect your privacy.

Our role in your privacy:

If you are a Leapwork customer or subscriber, or just visiting our website, this policy applies to you.

Our responsibilities:

• If you are a registered Leapwork customer or a visitor to our website we act as the "data controller" of personal data. This means we determine how and why your data are processed. We are registered as a data controller at the Danish Data Protection Agency, Carl Jacobsens Vej 35, 2500 Valby, Denmark.

Your responsibilities:

• Read this Privacy Policy
• If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

When and how we collect data:

From the first moment you interact with Leapwork, we are collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically. We use Hubspot to carry out site measurement.

If you have any concerns about your privacy at Leapwork please email us at legal@leapwork.com

Types of data we collect

• Contact details
  Your name, address, telephone number, email address...
  
  
• Financial information
  If you are a customer your bank account number, sort code, credit/debit card details etc.
  
  
• Data that identifies you
  Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version.
  
  
• Data on how you use Leapwork
  Your URL clickstreams (the path you take through our site), products/services viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

Read More >

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

• Keeping Leapwork running
  Processing payments and to serve our customers
  
  Legal basis: legitimate interests

• Improving Leapwork
  Testing features, interacting with feedback platforms and questionnaires, managing landing pages, heat mapping our site, traffic optimization and data analysis and research
  
  Legal basis for this data usage: Legitimate interests

• Customer support
  Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.
  
  Our Product, the LEAPWORK Automation Platform, writes to log files that can be found in the “Logs” folder in the installation directory. All the log files are automatically archived each day, so there will be one file for each component per day. The log files are stored locally, and we will only ask you to share it with us for Support purposes.
  
  Legal basis for this data usage: Legitimate interest

• Marketing purposes (with your consent)
  Sending you emails and messages about new features, products and services, and content. If you come onto our website and submit a form by downloading one our whitepapers or other relevant marketing material from Leapwork or email us, we will keep the information that you give us so that we can reach out to you. As we only ask for few information, we will only know very basic things about you like your name, address, e-mail address and phone number and whatever information you give us about your company.
  
  Legal basis for this data usage: consent

Read more >

Your privacy choices and rights

Your choices

You can choose not to provide us with personal data

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can turn off cookies in your browser by changing its settings

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use Leapwork but certain services will not work effectively.

You can turn off cookies in your browser by changing its settings.

You can ask us not to use your data for marketing

You can ask us not to use your data for marketing. That will hurt our feelings but feel free if you must.

To exercise any of these rights, please contact us here. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.

Your rights

You can exercise your rights by sending us an email at legal@leapwork.com

This includes the right to ask us supplementary information about:

• The categories of data we’re processing
  
  
• The purposes of data processing
  
  
• The categories of third parties to whom the data may be disclosed
  
  
• How long the data will be stored (or the criteria used to determine that period)
  
  
• Your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You can object to us using your data for profiling you or making automated decisions about you

We may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Leapwork service to you.

You have the right to make us correct any inaccurate personal data about you

We will give you a copy of your data in Txt, CSV or any other relevant data file format so that you can provide it to another service. If you ask us and it is technically possible, we will directly transfer the data to the other service for you. We will not do so to the extent that this involves disclosing data about any other individual.

You have the right to port your data to another service

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Bearer.

You have the right to be "forgotten" by us

Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint to the Danish Data Protection Agency – www.datatilsynet.dk

How secure is data we collect

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

And please remember:

• You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
  
  
• You are responsible of your username and password: keep them secret and safe!
  
  
• If you believe your privacy has been breached, please contact us immediately on legal@leapwork.com

Where do we store the data?

The personal data we collect is primarily stored in our Amazon Web Services servers in Ireland. As we are a remote company, we process data in the countries we live in (including: Sweden, Germany , France, Netherlands, the United-Kingdom, the United States and India) and in any data processing facilities operated by the third parties identified below.

By submitting your personal data, you agree to this transfer, storing or processing by us. If we transfer or store your information outside the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this Privacy Policy.

How long do we store your data?

We will archive and stop actively using any personal identifiable information about you within 6 months from the last time you used Leapwork. We will delete your personal data from our archives no later than 6 years from the last time you used Leapwork or as agreed with you in a separate contract. However different retention periods may apply to such data in different countries to reflect national legislation.

Third parties who process your data

Tech businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We partner with third parties who we believe are the best in their field at what they do.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy. Where personal data is transferred to a third party in the United States we take steps to ensure we agree the standard contractual clauses with them. We continually monitor this transfer mechanism. Any data transfers to the US are encrypted and generally consist of insensitive personal data.

Cookies

Most websites use cookies – we are not the exception. The types of cookies or similar technologies (such as web beacons) we use include those that are strictly necessary.

Analytic cookies. We use these to analyze trends and to track your movement around our website.

Advertising cookies. These cookies are used to track your behavior online and used to provide you with content and offers you might find interesting.

For more information, please read our Cookie Policy.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Please note that where third parties use cookies we have no control over how those third parties use those cookies.

Which specific cookies do we use?

Read more >

Making this policy great

Well done for getting to the bottom of this policy. We have designed it to be as transparent, useful and engaging as possible. Kudos to Stefania Passera and the Juro team. We took their privacy policy template as a great example to build this page.

Please don’t make this the last time you read it as we will post any changes on this page - significant changes will of course be notified to you by email.