Customer Success Story

How Ascensus Tripled its CRM Testing Efficiency

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USE CASE

End-to-end regression testing of Microsoft Dynamics 365 CRM

10%

headcount efficiency

90%

reduction in bugs

3x

increased throughput

Challenge

Ascensus, the largest recordkeeping services provider, third-party administrator, and government savings facilitator in the US, relies on Microsoft Dynamics 365 CRM to manage customer relationships and business growth. This application is business-critical for Ascensus.

Previously, their QA strategy involved 100% manual testing, which was slow and costly.

The CRM team faced several challenges:

Excessive time spent on regression testing, especially following D365 updates.
Inability to achieve desired test coverage with limited testing resources.
Manual testing errors leading to bugs in production and service disruptions.
Unable to shift focus from maintaining the CRM to driving innovation.

Solution

Ascensus chose Leapwork due to its rapid time to value, projected ROI, and easy-to-use interface. Leapwork's three-month onboarding program and no-code platform blew the competition out of the water, allowing Ascensus to swiftly secure budget internally.

Leapwork’s tool is designed for non-technical users, opening the door for wider organizational adoption. Even with a modest QA team, Ascensus was able to quickly build automation flows, pulling business users into the process to expand test coverage.