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Customer Use Case
Manual work is notorious within logistics. Handwritten receipts, infrequently updated ledgers, and the lack of standardized data sharing between ports, operators, and delivery contractors all create challenges.
At the same time, transportation is uniquely exposed to the volatility of traffic, weather, and geopolitical events.
Case in point: when the Ever Given blocked the Suez Canal for 6 days in March 2021, it single-handedly prevented over 350 transport ships reaching their destination, costing $9.6B USD worth of trade. For logistics companies like TFG Transfracht, it was essential to build reliable logistics models to increase the resiliency and efficiency of a shipment’s journey from the port to the shelf.
TFG Transfracht had a complex problem. They needed to modernize internal systems and create an integrated information chain that would provide accurate, up-to-date shipping information. And all of this had to work with the legacy systems used by third-party operators.
With so many integrated business partners to manage, TFG Transfracht’s data and monitoring projects initially required lots of developer and manual tester resources. This meant it was difficult to focus time and energy on system improvements. But with Leapwork, TGF Transfracht has empowered non-developers to introduce automation independently.
Christoph Friedrich, Director of Business Processes & Quality
While TFG were modernizing internal systems, they still had to coordinate shipments by gathering information from legacy systems used by partners such as port operators. Previously, the vastly different data structures used by these operators required TFG employees to manually transfer data on shipments, arrivals, and departures.
Today, Leapwork makes it possible for TFG to automate every step of the data collection process, drastically reducing manual effort and, critically, ensuring that data is always up-to-date and accurate.
Time stamps, loading and discharge status, call signs, ship names and more are extracted automatically from operator systems and pulled into a report that acts as a single point of truth. This enables TFG Transfracht to pinpoint ship schedules and accurately predict arrival times for the full process chain, as goods travel by containers from the seaport, via long-haul trains, to a hinterland terminal then onwards by truck to their destination.