Customer Success Story

Mattress Firm Enhances its Operational Efficiency and Customer Experience

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USE CASE

End-to-end Dynamics 365 testing, including integration layer and 3rd party apps

175%

increase in product enhancements (from 22 to 55 per release)

20%

faster checkout times

90-day

ramp-up time

Who is Mattress Firm?

Mattress Firm is the largest specialty mattress retailer in the United States, and they offer a wide range of mattresses and sleep products both in-store and online.

Mattress Firm consistently strives to enhance the experiences of its millions of customers. This translates into company initiatives aimed at improving the customer experience and rigorous quality assurance testing across the entire customer journey.

The Challenge

At the heart of Mattress Firm’s operations lies Microsoft Dynamics 365, a critical system that ties together all their business applications. Flawless functioning is crucial as any disruption can directly affect customer satisfaction and the company’s revenue, and can be ensured by continuous end-to-end testing.

However, prior to Leapwork, Mattress Firm was encountering significant hurdles with their testing strategy for the D365 Finance & Operations component. Despite dedicating a year to developing automated test cases using the platform’s built-in tool, the outcomes didn't meet their expectations. This led them to reluctantly return to manual testing, costing them efficiency.

The Solution

After seeing no positive ROI with the previous tool, Mattress Firm called upon partner Lumovy Technology Solutions to find a new test automation solution.

The main requirements were testing end-to-end across core business applications (from point of sale to delivery), integration compatibility, and rapid value delivery. Leapwork's user-friendly continuous validation engine with visual automation and AI-capabilities met all these needs.

The Impact

Through Leapwork, Mattress Firm automated all priority test scenarios for monthly releases within the first 90 days.

By speeding up testing through automation, Leapwork has helped Mattress Firm manage the volume of testing and even accelerate development by adding more capabilities per release. Its latest release included 55 new fixes, features, and enhancements, which was a 175% increase from the last pre-Leapwork release.

The best part? Mattress Firm has now improved the customer point-of-sale (POS) experience, which was one of its annual objectives.