Automation insights and productivity tips from LEAPWORK.
As the current economic crisis unfolds, a greater need for businesses to streamline workforces has emerged. Automation allows businesses to increase productivity, lower costs and reduce risk, and is therefore an essential component in this streamlining.
While it may seem counterintuitive, automation can enable businesses to provide more personalized customer experiences. This is made possible through a combination of automation tools and AI technologies that, together, assist customer support in responding with higher speed and accuracy.
Hyperautomation was mentioned by Gartner in their Strategic Technology Trends for 2020 report. Since then, the term has gained a lot of traction, and many businesses have begun to look into how they can start implementing hyperautomation in order to reap its benefits.
2020 will be an exciting year for test automation and RPA.